How to get started with FaciliGuard Extended Warranty

Our team works with yours to gain a clear understanding of program goals and finalize an implementation plan
Our team collects all equipment service contracts from the hospital. Usually the hospital provides in electronic format, email or mailed copies
Underwriters review and analyze contracts, identifying make, model, serial number, service level, and contract termination date

Proposal is delivered
Proposal contains equipment that can be placed in program in chronological order of expiration
Proposal contains list of any items missing information
Proposal will list any equipment not suitable for our program
Proposal will show savings on a multi-year basis
Proposal will show the yearly cost, with prorated cost for equipment added that year

Educational meetings will be scheduled so as to include all participants, to ensure familiarity with program operation, the procedures to be utilized when service is needed, and use of the cloud based system
Equipment sticker tags will be provided with Call Center's information for all covered items
Hospital provides names of end users who are to be given access to online reports. Usernames and passwords are distributed to end users. Online demos may be scheduled at any time for participants

Hospital end users contact a Customer Assistance team member as needs arise or when adding or removing equipment from the inventory
Periodic meetings will be conducted in order to discuss the progress of the program and address any additional needs.